nbaja's Privacy Policy

1 Introduction & Definitions

nbaja (referred to hereafter as "we", "our", or "the platform") operates a safe and reliable online gaming platform for players in Bangladesh. We are fully committed to protecting the personal information of our users.

This privacy policy describes how nbaja collects, stores, processes, and uses your personal information. By using our website and services, you consent to the terms of this policy.

Key Definitions

• Personal Information: Any information that can directly or indirectly identify you, such as your name, phone number, email address, or payment details.
• Data Processing: Any operation involving personal information, including collection, storage, analysis, modification, or deletion.
• User: Anyone who accesses our services through the nbaja platform, whether registered or not.
• Cookie: Small text files stored in your browser that help improve your browsing experience.

2 What Information We Collect

nbaja collects various types of information in order to provide its services. This information falls into two main categories: information you provide voluntarily, and information collected automatically.

2.1 What You Provide Directly

• Full name and date of birth (for age verification — our platform is for users aged 21+ only)
• Phone number and email address
• Payment-related details such as bKash, Nagad, or Rocket account numbers
• Identity document details (for verification when required)
• Login credentials (username and password)
• Any information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device information (operating system, browser version)
• Activity logs on our platform — which pages you visited, which games you played
• Transaction history — deposits, withdrawals, and betting activity
• Information collected through cookies and similar tracking technologies
• Session duration and usage patterns

3 Purposes of Using Your Information

nbaja uses collected information for specific and legitimate purposes. We do not collect any information unnecessarily or in excess.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To keep core services such as gaming, betting, deposits, and withdrawals running.
• Identity Verification: To confirm your age and identity, particularly when creating an account for the first time.
• Financial Transaction Processing: To ensure secure deposits and withdrawals via bKash, Nagad, or Rocket.
• Fraud Prevention: To detect and prevent unauthorized access and fraudulent activity.
• Customer Support: To use your information when providing assistance via live chat or email, ensuring you receive the right help.
• Responsible Gaming: To monitor your play patterns, identify potential issues, and provide support where needed.
• Legal Obligations: To comply with applicable laws and regulations.
• Platform Improvement: To analyze data in order to further enhance the user experience.

4 Data Security Measures

nbaja has adopted industry-standard security measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which ensures that all data transmitted between you and our servers remains encrypted.

Technical Security

• All data transmissions are secured using 256-bit SSL encryption technology.
• Stored data is protected through server-side encryption.
• Unauthorized access is prevented through firewalls and intrusion detection systems.
• Password hashing — we never store your password in plain text.

Administrative Security

• Only authorized personnel have access to user information.
• All staff receive regular training on data privacy.
• Clear policies and procedures are in place for handling security breaches.

However, no method can guarantee that data transmission over the internet is completely secure. We make every effort to protect your data, but the responsibility for keeping your account password confidential also lies with you.

5 Sharing Information with Third Parties

nbaja does not sell your personal information. However, in certain circumstances we may share information with selected third parties.

Payment Processors

To complete financial transactions, we share the necessary information with bKash, Nagad, and Rocket. These processors follow their own privacy policies.

Technology Service Providers

Minimal necessary information may be shared with game software providers and other technology partners. These partners process information according to our instructions.

Legal Requirements

We may be required to disclose information under a court order, a lawful request from law enforcement, or applicable law.

Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance in such circumstances.

6 Cookie Policy

nbaja uses cookies to improve your experience on the website. Cookies are small text files stored in your browser.

Types of Cookies

• Essential Cookies: Required for the core functionality of our site, such as maintaining your login session.
• Functional Cookies: Help remember your preferences, such as language or display settings.
• Analytics Cookies: Used to analyze site usage, which helps us improve our services.

Most browsers allow you to control cookies. However, disabling cookies may cause some features of our site to not work properly.

7 Data Retention Period

nbaja retains your personal information only for as long as necessary. The retention period is determined by the purpose of collection and applicable legal requirements.

• Account Information: For the duration your account is active, and thereafter for the period required by law.
• Transaction Records: For the period required for financial auditing and legal obligations.
• Customer Support Communications: For a defined period for issue resolution and quality improvement.
• Marketing Preferences: Until you withdraw your consent.

Even after an account is closed, certain information may need to be retained for a defined period due to legal obligations.

8 Your Rights

nbaja believes you should have control over your own information. We therefore uphold the following rights:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.
• Right to Rectification: If your information contains any errors or is incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Withdraw Consent: For any processing carried out on the basis of consent, you may withdraw that consent at any time.
• Right to Lodge a Complaint: If you have any concerns about how we handle your data, you may contact our support team.

To exercise any of the above rights, email us at [email protected] or contact us via live chat. We will process your request promptly.

9 Privacy of Minors

nbaja is for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. The age verification process is an essential part of our platform.

If we become aware that a minor has provided us with their information, we will immediately delete that information and close the associated account.

10 International Data Transfers

Some of our technology partners and service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally.

Whenever information is transferred internationally, we ensure that appropriate safeguards are in place and that the standard of data protection in the recipient country is consistent with this policy.

11 Changes to This Policy

nbaja reserves the right to update this privacy policy at any time. If there are significant changes to the policy, we will notify you in the following ways:

• By updating the date on this page.
• By sending a notification to your registered email address (in the case of significant changes).
• By displaying a notice on our platform.

Continuing to use our services after any changes means you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

12 Related Policies & Pages

This privacy policy applies together with the following nbaja policies:

• Terms & Conditions — The overall terms for using our platform.
• Responsible Gaming — Our commitment and support for safe gaming.
• About Us — Who nbaja is and how we operate.
• FAQ — Answers to common questions.